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Account Manager

  • Job reference: JO0000074589
  • Type: Contract
  • Remuneration: £460.00 per day
  • Location: London
  • Sector: Human Resources
  • Start date: 01/06/2019
  • End date: 01/12/2019
  • Application deadline: 21/06/2019
  • Security Clearance: None / BPSS

Account Manager Specialist Coach/Trainer - Senior Strategic role 

  • Coach and develop current senior account managers [strategic account management specific skill requirements as well as leadership capability – specific objectives to be set around team leadership, corporate leadership, strategic account management] 
  • Deliver business objectives working with the team daily (includes core specialist capability development) 
  • Ensure that account management processes are in place and robust – eg account plans, insight and evidence gathering, quantification and sharing 
  • Role-model strategic leadership (coaching current team manager) 
  • Act as Head of profession across HMLR (coaching current team manager) 

 

Contractor Deliverables - will be in place for 6 months ( with the possibility of an extension) 

  • Deliver 19/20 account management business objectives & plan for 20/21 with and through current team manager 
  • Improve current account management business process to improve effectiveness 
  • Act as Head of Profession across HMLR (and coach team manager) & role model Head of Account Management 
  • Coach team manager and to develop the team so that they are ready to undertake AKAM foundation level in 20/21 (and all of the above) 

 

Person Specification:

 

  • Member of Institute of Customer Service or similar membership body e.g CIM, AKAM 
  • Significant experience of strategic account management with tangible, demonstrable results 
  • Ability to set up new processes within new team and be highly effective quickly 
  • Experience of upskilling, training and coaching teams 
  • Evidence of influencing and relationship building at a senior level which has delivered change 
  • An advocate for the customer at all times and able to influence decision making across the organisation to take the customer into account, particularly during transformation change activity 
  • Able to capture accurate customer insight data and effectively analyse and communicate key findings to strategic stakeholders in the organisation to inform changes to process, policy, systems and behaviours 
  • Excellent inter-personal skills and ability to build positive and successful strategic relationships 
  • Ability to manage conflict / sensitive issues to deliver positive results
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